Posts Tagged "engagement"


10 Tips for More Engaged Outsourced Agents

Share this article: Photo Credit: Glen Forde via CC License There are a variety of reasons to outsource customer service work. Having been a part of outsourcing from both sides of the relationship, I’ve discovered that there’s one thing that...
Read More

Driving Customer NPS with Employee NPS

Share this article: This article by Jeremy Watkin was originally written as a guest column on the website ICMI. You can view the original article here. Raise your hand if you’re a sucker for a good quote. If you could see me you’d...
Read More