Posts Tagged "FCR"

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FCR Promotes Ruth McCullen to VP of Operational Excellence

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – August 17, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion…

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3 Metrics That Belong on Every Dashboard

Share this article: There are moments in one’s career that are defining. For me, it was when Capital One announced the closure of our site in late July 2015. The decision to close the site would impact almost a thousand...
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Preserving Culture And Quality Amid Growth

Share this article: I recently had the privilege of being interviewed by Jeff Toister, author of Service Failure and President at Toister Performance Solutions. He wanted to hear about my transition to FCR and with it, a move from managing...
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Customer Service: Pretty Please Get it Right the First Time

This post originally appeared on the Glance  website as a guest post by Jeremy Watkin on August 20, 2015.  Click here to read the original article. The move I recently had the privilege of moving my family from Southern California to…

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Head of Quality for FCR

FCR Announces Hiring of Jeremy Watkin As New Head of Quality

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – AUGUST 5, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the hiring…

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Managers or Leaders?

At one time or another we have probably worked for a good manager. They are great at directing groups, often intensely focused, and they know how to exercise their power and communicate to their employees. In short, they get things…

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FCR Announces Promotion of DeAnne Schultz To Coos Bay Site Director

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com   FOR IMMEDIATE RELEASE ROSEBURG, OR – MAY 5, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the…

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FCR Announces Hiring of New Director of Workforce Planning

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE   ROSEBURG, OR – April 15, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the…

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Success and Affirmation

This month, I was asked to write about our core value of Success and what that word means to me personally. That got me thinking… Almost 20 years ago, I sat down in front of my (then) cutting-edge Toshiba laptop…

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FCR Coos Bay Community Alliance Team Volunteers for SOLVE

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – March 30, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, participated in a…

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