Posts Tagged "first call resolution"

2 Things

  A short article today. Much to do and a few meetings to attend. My wife is an amazing photographer. That’s one of hers above. Every once in a while I will include some of the more interesting images she…

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Managing Disappointment

I was a skier early in my life but switched over to snowboarding about 15 years ago. I just wasn’t enjoying skiing as much at the time so figured I would try it out. I haven’t skied since. Fast forward…

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Do What You Love

My 8 year son loves to make fishtail loom bracelets. If you have younger children, you know exactly what I am referring to. These loom kits are everywhere and the bracelets and rings they produce are incredibly popular with primary…

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Random Thoughts Thursday

Spring is coming to Seattle. The weather is getting nicer out here and with the late light starting, people seem to be in noticeably better moods. Unfortunately, March and April are typically wet months so we have some slogging still…

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Deflecting Praise

One of the hardest things to do in life is to deflect praise to others; and yet praise deflection is one of the most important assets a leader can possess. I’ve watched many managers fail to take the next step…

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Socially-Conscious Outsourcing

                                                  We can’t be alone. I come back to this again and again when considering our…

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Why Teamwork is Like Taco Night

  There is no “i” in Teamwork. But there is one in Taco Night. I have 2 small boys: Henry (8) and Lewis (5). Unfortunately we suffer similar challenges that most parents do with young children: Fussy eater syndrome. Both…

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The Importance of Travel Preparation

  I consider myself a reasonably well prepared person when it comes to business travel. 20 years of it has given me the unique opportunity to visit almost every state in the US. But not all trips are the same…

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The Problem With RFPs

Congratulations, your firm has been selected by our firm to respond to our Request for Proposal.  You and 20 of your closest competitors will now be forced to participate in an expensive, mind-numbing process you will not succeed at and…

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Why Oregon?

I am asked quite frequently why First Call Resolution is headquartered in Oregon. It’s a fair question, given that I am based in Seattle. With our 5th location up and running in Veneta on top of our other 4 centers…

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