Posts Tagged "first call resolution"

A Visit to the Apple Store

We took our kids to the Apple Store in the University Village this past weekend to buy my wife a Mac and to hopefully get my iPhone fixed. It doesn’t seem to charge well. I had never been to an…

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What’s the Worst Thing That Can Happen

I was delayed on a flight the other day, coming home from meetings in San Francisco. Big surprise. SFO is notorious for delays and it’s almost a good idea just to assume you will be delayed to make it less…

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Lessons from Selling

“Do what you love.” I hear that phrase often. We all do. I enjoy being around and talking with people. I enjoy listening to their ideas and acting as a sounding board. Most of all, I love connecting people and…

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Thoughts from a Disruptive Outsourcer

Many view the concept of outsourcing as a relatively new idea, however this is quite untrue. The history of outsourcing is deeply embedded in the history of the Modern Business Enterprise. An example showing just how far back outsourcing goes,…

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