Posts Tagged "growth"

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FCR Announces Expansion to Idaho Falls, Idaho

Share this article: The Company Will Offer 300+ New Work from Home Jobs in 2020 EUGENE, Ore., August 5, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it would expand its operations...
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Hard Work

02/07/2020
Share this article: The following is a true story. When I was in 5th grade, my mother decided the public school I was attending at the time was failing her four children. My parents eventually pulled us out and moved...
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Startup Growth in the Age of Disruption

Share this article: Perspectives    |      CX Strategy     |    By Matthew Achak, President, FCR 3 tips for scaling your hypergrowth business.  Startups have reimagined what was once the status quo into something incredibly different by meeting today’s digital-first expectations. It’s an...
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FCR Announces Hiring of Heather Lipana As New Director of Recruiting

Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – November 7, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced...
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FCR Climbs The Inc. 5000 List of Fastest Growing Companies Once Again

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – AUGUST 18, 2016 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it…

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What I’ve Learned: Do Something Uncomfortable

Share this article: Two years ago today I had that uncomfortable feeling in my stomach of walking into a brand new office to start a new job. I sat down at my new desk on my new computer to learn...
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5 Tips For Scaling With An Outsourcer

Share this article: This post is adapted from a talk I gave in March to a group of entrepreneurs and customer service leaders at a Customer Service Lab workshop hosted by Sophie Conti and Eric Hallquist. Tell me if either...
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FCR Announces Promotion of Lori Ann Sullivan to Vice President of Human Resources

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – December 16, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion of…

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Preserving Culture And Quality Amid Growth

Share this article: I recently had the privilege of being interviewed by Jeff Toister, author of Service Failure and President at Toister Performance Solutions. He wanted to hear about my transition to FCR and with it, a move from managing...
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When to Say No

When to Say No

As a sales person at heart, I always want the deal.That’s why we sell: to hunt, assess, then close. To grow the business. The endorphin hit you receive when the paperwork is signed and completed is real, and great salespeople know that…

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