Posts Tagged "ICMI"

watkin-icmi

Jeremy Watkin Named Top 50 Thought Leader by ICMI For 3rd Consecutive Year

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – December 28, 2016 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that Jeremy…

Read More
icmi-demo-conference

Takeaways from #CCDemo 2016

Share this article: I recently had the privilege of attending ICMI’s Contact Center Demo and Conference in sunny Dallas, Texas. The show featured contact center site tours, inspiring keynote addresses, informative breakout sessions, and a variety of vendors working to...
Read More
Jeremy Watkin with SunShine BenBelkacem of Matter Group in front of the incredible infographic she created during his presentation.

Transforming the Customer Experience as Contact Center Leaders

Share this article: Jeremy Watkin with SunShine BenBelkacem of Matter Group in front of the incredible infographic she created during his presentation. Last month I had the opportunity to share my thoughts on transforming the customer experience at the 2016...
Read More
ICMIChat-title

Favorite Quotes From ICMI’s Contact Center Expo

Share this article: Some of the regulars from the Twitter #ICMIChat hosted every Tuesday at 10am Pacific time. Twitter has revolutionized conference-going for me— and others familiar with the hashtag, #CCExpo16. Tweets are reserved for only the best stuff and...
Read More
Net-Promoter-Graphic

Driving Customer NPS with Employee NPS

Share this article: This article by Jeremy Watkin was originally written as a guest column on the website ICMI. You can view the original article here. Raise your hand if you’re a sucker for a good quote. If you could see me you’d...
Read More
Facebook-Generic-Press-Release

FCR Head of Quality Among Top 20 Thought Leaders In ICMI Top 50

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – December 11, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that Jeremy…

Read More