Posts Tagged "labor"


Carefully Consider Attrition When Choosing an Outsourcer

Share this article: Imaged Credit: State Farm via CC License In a recent conversation, I compared the onboarding of customer service agents and the process of entrusting them with the customer experience to a parent handing a teenager the keys...
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The Importance of Call Center Jobs

  I often read disparaging remarks about call center jobs. These articles lament the decline in high paying manufacturing and timber jobs while claiming they are being replaced with low paying call center jobs, implying the economy is weaker as…

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