Posts Tagged "leadership"

Facebook-Generic-Press-Release

FCR Promotes Ruth McCullen to VP of Operational Excellence

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – August 17, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion…

Read More
leadership-header-2

What Are Your Favorite Leadership Lessons?

Share this article: Take a moment with me to think about some of your favorite leadership phrases. One of mine is: Lead by example. Lead by example got me, as a customer service leader, to stop arguing with customers about...
Read More
elephants-following

On Leading and Following

Share this article: I’m not sure which job is more difficult, leading or following. I’ve logged my fair share of hours in both positions and have even been a follower in one area of my life while leading in another....
Read More
darktolight

Change the World in 20 Seconds or Less

Share this article: Ever have one of those days where you’re trying to cram a week’s worth of work into eight hours. You know those times where you seemingly lose touch of your need for basic things like food and...
Read More
momma-bear

10 Leadership Lessons I Learned the Hard Way

Share this article: At FCR we periodically have newer leaders go through a leadership training course. This group typically consists of a mixture of team leads, supervisors, and managers— some with almost no leadership experience and others with many years...
Read More
Facebook-Generic-Press-Release

FCR Taps Ruth McCullen To Head New Client Analytics Team

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – July 7, 2016 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

Read More
celebration-header

An Annual Affair

Share this article: Here we go Independence. It’s finally that day. It’s finally that time. It took awhile but tomorrow is the big day, and I am so very excited to see everyone. You see, it’s our first annual celebration...
Read More
first-chair-second-chair

First Chair, Second Chair

Share this article: Photo Credit: Sam Cox via CC License Being first chair means you’re not only the best at your instrument, but you’re also the leader of your group. Being the leader means others might not agree with your...
Read More
Photo Credit:  James Rickwood via CC License

5 Pieces Of Leadership Advice From The Other Side

Share this article: Photo Credit: James Rickwood via CC License I don’t know about the rest of you but I constantly remind myself that the grass ISN’T always greener on the other side. For anyone who has ever been promoted...
Read More
supervisor

From Frontline Customer Service to Leadership

Share this article: By Jeremy Watkin & Sheri Kendall-duPont | Originally published on January 13, 2016 This article was originally written as a guest on the ICMI website. The original article can be found here. Thank you to ICMI for having us as guest writers on your website. When...
Read More