Posts Tagged "lessons"


What “Onward” by Howard Schultz Taught Me About Customer Experience

Share this article: I have several books staring at me, begging to be read — one of which is Onward by Howard Schultz, Executive Chairman at Starbucks. It would still be staring at me had it not been for the...
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Customer Service Lessons from the Pump

Share this article: Prior to moving to Oregon a little more than a year ago, I had a solid 21 years of pumping my own gas under my belt. On a side note, using some serious math skills you can...
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What I’ve Learned: Do Something Uncomfortable

Share this article: Two years ago today I had that uncomfortable feeling in my stomach of walking into a brand new office to start a new job. I sat down at my new desk on my new computer to learn...
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Work Ethic: A Lesson for Millennials

Share this article: “The Millennials are all lazy.” “They don’t know what hard work is.” As a millennial, I have all heard these statements and similar ones. I would say our generation is one of efficiency, where we want to start...
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