Posts Tagged "live chat"


4 Myths About Chat Support. AI to the Rescue?

Share this article: This article was originally published on CustomerThink on February 13, 2018. Click here to read the original. A big reason chat has taken hold in the market (setting aside customer preference) is that it promises reduced cost...
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7 Live Messaging Best Practices From Our Experts

Share this article: Joe Ortega Live messaging channels like chat, SMS (text), and Facebook Messenger offer significant benefit over other support channels. For customers, this often, but not always, eliminates time spent on hold and allows them the flexibility to...
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