Posts Tagged "marketing"


7 Essentials for a Customer Service Voice and Style Guide

Share this article: This article was originally published on CustomerThink on October 12, 2018. Click here to read the original post. Over the past few years, I’ve worked with dozens of our new clients at FCR to help them design...
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Boost Your Customer Experience with Bonus Content

Share this article: It’s been a long time since I welcomed a new dog into my home — at least a decade by my estimation. That all changed when we recently welcomed Chuy into our lives. He’s a 3-month-old lab...
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Reviewing Shareology by Bryan Kramer

Share this article: I recently read the book, Shareology by Bryan Kramer, CEO of PureMatter and TEDx speaker. Admittedly, I’m pretty sure this is the first book I’ve read about social media and marketing strategy. Most of my experience has...
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Photo Credit: Deb Achak Photography

Remember Your Target Market

My children went to see “Minions” the other day. According to them it was one of the funniest movies they had ever seen. My wife said they literally couldn’t stop laughing half the time and at one point she just…

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Managing Disappointment

I was a skier early in my life but switched over to snowboarding about 15 years ago. I just wasn’t enjoying skiing as much at the time so figured I would try it out. I haven’t skied since. Fast forward…

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Deflecting Praise

One of the hardest things to do in life is to deflect praise to others; and yet praise deflection is one of the most important assets a leader can possess. I’ve watched many managers fail to take the next step…

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