Posts Tagged "mistakes"

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4 Tips to Avoid the Customer Service Mistakes I Made 10 Years Ago

Share this article: I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. In 2007, in the midst of the Global Financial Crisis, any...
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Extraordinary Service We Don’t Deserve – Part 1

Share this article: A couple weekends ago, the perfect storm descended upon my household and didn’t let up for several days.  All three of my kids were sick– and not the cute kind where they just want to snuggle and...
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