Posts Tagged "nanorep"

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FCR Solutions Spotlight – Reducing Your Customer Contact Rate

Share this article: In a fast-growing company where customer contact volume is increasing at a similar clip to the customer base, there’s no shortage of hard work to be done. But is adding more people to the support team really...
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FCR Solutions Spotlight: Nanorep

Share this article: Recently Travis Wild, Project Manager for FCR, and Jeremy Watkin, FCR’s Head of Quality, sat down with Chanan Friedman, Director of Business Solutions for Nanorep, to discuss their digital self-service solutions for customer service. Take a view...
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