Share this article: Did you get a chance to read the article in the Wall Street Journal titled “The Dubious Management Fad Sweeping Corporate America?” To summarize, the author of the article listened to earnings calls for 50 S&P 500...
Share this article: If you’ve worked with a customer service team for any length of time, you’ve likely encountered a quality assurance form at some point. These forms might feature a variety of scoring methods and include elements to evaluate...
Share this article: There are moments in one’s career that are defining. For me, it was when Capital One announced the closure of our site in late July 2015. The decision to close the site would impact almost a thousand...
Share this article: This article by Jeremy Watkin was originally written as a guest column on the website ICMI. You can view the original article here. Raise your hand if you’re a sucker for a good quote. If you could see me you’d...
In the words of Mugatu (Will Ferrell) from the movie Zoolander, the customer experience is so hot right now. In a world where customers have more places than ever to take their business, and thanks to social media, a louder…
FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.
Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 80 clients and employs over 2,000 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.
All correspondence and legal documentation should be directed to:
406 NE Winchester Street | Roseburg, OR | 94740
2911 Tennyson Ave | Suite 304 | Eugene, OR | 97408