Posts Tagged "OneReach"


FCR Client Webinar: Text – The Next Big Channel

FCR recently conducted a webinar for our clients to discuss an emerging new channel in customer service – Text/SMS support. We welcomed three technology vendors – Teckst, LiveHelpNow, and OneReach – to present at a recent webinar and provide insights into…

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63 Ways To Improve Your Customer Service

Customer engagement platform, OneReach, recently released a compilation where sixty-three customer service influencers weighed in with their top ways for improving customer service.  When the question was posed to me, I responded as follows: To expand on this answer a…

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