Posts Tagged "operations"

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4 Tips to Avoid the Customer Service Mistakes I Made 10 Years Ago

Share this article: I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. In 2007, in the midst of the Global Financial Crisis, any...
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4 Hacks to Better Contact Center Management

Share this article:   During Customer Service Week this year, I had the opportunity to participate in an ICMI webinar titled 16 Hacks to Help You Better Manage Your Contact Center. It was a privilege to share the stage with...
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