Share this article: I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. In 2007, in the midst of the Global Financial Crisis, any...
Share this article: During Customer Service Week this year, I had the opportunity to participate in an ICMI webinar titled 16 Hacks to Help You Better Manage Your Contact Center. It was a privilege to share the stage with...
FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.
Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 80 clients and employs over 2,000 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.
All correspondence and legal documentation should be directed to:
406 NE Winchester Street | Roseburg, OR | 94740
2911 Tennyson Ave | Suite 304 | Eugene, OR | 97408