Posts Tagged "outsourcer"


Carefully Consider Attrition When Choosing an Outsourcer

Share this article: Imaged Credit: State Farm via CC License In a recent conversation, I compared the onboarding of customer service agents and the process of entrusting them with the customer experience to a parent handing a teenager the keys...
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5 Tips For Scaling With An Outsourcer

Share this article: This post is adapted from a talk I gave in March to a group of entrepreneurs and customer service leaders at a Customer Service Lab workshop hosted by Sophie Conti and Eric Hallquist. Tell me if either...
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Socially-Conscious Outsourcing

                                                  We can’t be alone. I come back to this again and again when considering our…

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