Posts Tagged "outsourcing"
FCR Narrows Search To Idaho For Newest Site Location
Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions,...
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Outsourcing Can Make Your Customer Experience Better. Here’s How.
Share this article: This article was originally published on the Talkdesk blog on March 15, 2019. Click here to read the original post. Looking back a decade or so ago, I was a customer service manager at a small SaaS...
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FCR Explores Future Expansion Options
Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – March 27, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…
4 Tips for Using Slack to Improve Contact Center Communication
Share this article: This article was originally published on the ICMI blog on January 24, 2019. Click here to read the original post. When I was a customer service manager some of our team members employed a practice I affectionately...
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Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.
Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...
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Small Town USA
Share this article: “No I cannot forget where it is that I come from I cannot forget the people who love me Yeah, I can be myself here in this small town And people let me be just what I...
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FCR Opens Great Falls, Montana Contact Center
Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – June 8, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions,...
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10 Tips for More Engaged Outsourced Agents
Share this article: Photo Credit: Glen Forde via CC License There are a variety of reasons to outsource customer service work. Having been a part of outsourcing from both sides of the relationship, I’ve discovered that there’s one thing that...
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Carefully Consider Attrition When Choosing an Outsourcer
Share this article: Imaged Credit: State Farm via CC License In a recent conversation, I compared the onboarding of customer service agents and the process of entrusting them with the customer experience to a parent handing a teenager the keys...
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2 Recent Thinks About Customer Satisfaction
Share this article: I’ve been thinking a lot about customer satisfaction (CSAT) of late, routinely diving into their results to help our clients sort through the data and take action toward improvement. It’s ongoing and tedious at times but there...
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