outsourcing Archives

Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

11/20/2017

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Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...

Small Town USA

06/15/2017

Matthew Achak

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Share this article: “No I cannot forget where it is that I come from I cannot forget the people who love me Yeah, I can be myself here in this small town And people let me be just what I...

FCR Opens Great Falls, Montana Contact Center

06/08/2017

Press Release

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Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – June 8, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions,...

10 Tips for More Engaged Outsourced Agents

05/12/2016

Jeremy Watkin

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Share this article: Photo Credit: Glen Forde via CC License There are a variety of reasons to outsource customer service work. Having been a part of outsourcing from both sides of the relationship, I’ve discovered that there’s one thing that...

Carefully Consider Attrition When Choosing an Outsourcer

05/03/2016

Jeremy Watkin

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Share this article: Imaged Credit: State Farm via CC License In a recent conversation, I compared the onboarding of customer service agents and the process of entrusting them with the customer experience to a parent handing a teenager the keys...

2 Recent Thinks About Customer Satisfaction

03/24/2016

Jeremy Watkin

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Share this article: I’ve been thinking a lot about customer satisfaction (CSAT) of late, routinely diving into their results to help our clients sort through the data and take action toward improvement. It’s ongoing and tedious at times but there...

FCR To Host Upcoming Job Fairs In Veneta, Hiring For 50 Openings

03/20/2015

Press Release

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Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – March 20, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

Obvious Enough

02/19/2015

Matthew Achak

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In Extra Virginity: The Sublime and Scandalous World of Olive Oil by Tom Mueller, the author weaves a fascinating tapestry around the history of a product that most of us keep in our homes at all times yet don’t think much…

Perils of Commoditization

10/02/2014

Matthew Achak

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One of the biggest mistakes you can make in business is allowing your product or service offering to become commoditized. It is inevitable that price will be an issue no matter what industry you are involved in, however a…

Tipping Point for Outsourcing

06/20/2014

Matthew Achak

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As FCR gets closer to opening our 6th facility and hiring our 1,000 employee, I find myself contemplating all that we have accomplished over here. We have built a company that I can not only be proud of, but that…

Posts Tagged "outsourcing"

Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

Small Town USA

FCR Opens Great Falls, Montana Contact Center

10 Tips for More Engaged Outsourced Agents

Carefully Consider Attrition When Choosing an Outsourcer

2 Recent Thinks About Customer Satisfaction

FCR To Host Upcoming Job Fairs In Veneta, Hiring For 50 Openings

Obvious Enough

Perils of Commoditization

Tipping Point for Outsourcing

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