Posts Tagged "outsourcing"

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FCR Announces Further Expansion into North Carolina

Share this article: The Company Will Offer Hundreds of Work from Home Jobs in the Salisbury, NC Region EUGENE, Ore., March 15, 2021 – FCR, the premier provider of Customer Experience, Call Center, and Business Process Solutions, announced today it would...
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FCR Announces Partnership with Josephine County Public Health

Share this article: The Company Will Provide Contact Center Services for Josephine County’s COVID-19 Vaccination Program EUGENE, Ore., February 26, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it has partnered with...
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FCR Announces New Expansion To North Carolina.

Share this article: The Company Will Offer Work From Home Jobs in the Rocky Mount Region EUGENE, Ore., February 12, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Rocky Mount, North Carolina. The move...
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FCR Selects Matt Trebb as New Group Vice President

Share this article: COO Katheryn Carnahan To Retire After Leading FCR for 11 Years  EUGENE, Ore., December 1, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the selection of Matt Trebb as its new Group Vice President of Operations. The selection comes following the decision of...
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FCR Announces Expansion to Helena, Montana

06/02/2020
Share this article: The Company Will Offer 200 New Work from Home Jobs in The Next Two Months EUGENE, Ore., June 2, 2020  – FCR, the premier provider of customer experience and business process solutions, announced today that it will...
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FCR Narrows Search To Idaho For Newest Site Location

Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced...
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Outsourcing Can Make Your Customer Experience Better. Here’s How.

Share this article: This article was originally published on the Talkdesk blog on March 15, 2019. Click here to read the original post. Looking back a decade or so ago, I was a customer service manager at a small SaaS...
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FCR Explores Future Expansion Options

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – March 27, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it…

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4 Tips for Using Slack to Improve Contact Center Communication

Share this article: This article was originally published on the ICMI blog on January 24, 2019. Click here to read the original post. When I was a customer service manager some of our team members employed a practice I affectionately...
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Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...
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