Posts Tagged "outsourcing"
FCR Announces Expansion to Helena, Montana
Share this article: The Company Will Offer 200 New Work from Home Jobs in The Next Two Months EUGENE, Ore., June 2, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it will...
Read More FCR Narrows Search To Idaho For Newest Site Location
Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced...
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Outsourcing Can Make Your Customer Experience Better. Here’s How.
Share this article: This article was originally published on the Talkdesk blog on March 15, 2019. Click here to read the original post. Looking back a decade or so ago, I was a customer service manager at a small SaaS...
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FCR Explores Future Expansion Options
Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – March 27, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it…
4 Tips for Using Slack to Improve Contact Center Communication
Share this article: This article was originally published on the ICMI blog on January 24, 2019. Click here to read the original post. When I was a customer service manager some of our team members employed a practice I affectionately...
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Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.
Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...
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Small Town USA
Share this article: “No I cannot forget where it is that I come from I cannot forget the people who love me Yeah, I can be myself here in this small town And people let me be just what I...
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FCR Opens Great Falls, Montana Contact Center
Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – June 8, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced...
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10 Tips for More Engaged Outsourced Agents
Share this article: Photo Credit: Glen Forde via CC License There are a variety of reasons to outsource customer service work. Having been a part of outsourcing from both sides of the relationship, I’ve discovered that there’s one thing that...
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Carefully Consider Attrition When Choosing an Outsourcer
Share this article: Imaged Credit: State Farm via CC License In a recent conversation, I compared the onboarding of customer service agents and the process of entrusting them with the customer experience to a parent handing a teenager the keys...
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