Posts Tagged "outsourcing"
FCR Announces Further Expansion into North Carolina
Share this article: The Company Will Offer Hundreds of Work from Home Jobs in the Salisbury, NC Region EUGENE, Ore., March 15, 2021 – FCR, the premier provider of Customer Experience, Call Center, and Business Process Solutions, announced today it would...
Read More FCR Announces Partnership with Josephine County Public Health
Share this article: The Company Will Provide Contact Center Services for Josephine County’s COVID-19 Vaccination Program EUGENE, Ore., February 26, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it has partnered with...
Read More FCR Announces New Expansion To North Carolina.
Share this article: The Company Will Offer Work From Home Jobs in the Rocky Mount Region EUGENE, Ore., February 12, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Rocky Mount, North Carolina. The move...
Read More FCR Selects Matt Trebb as New Group Vice President
Share this article: COO Katheryn Carnahan To Retire After Leading FCR for 11 Years EUGENE, Ore., December 1, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the selection of Matt Trebb as its new Group Vice President of Operations. The selection comes following the decision of...
Read More FCR Announces Expansion to Helena, Montana
Share this article: The Company Will Offer 200 New Work from Home Jobs in The Next Two Months EUGENE, Ore., June 2, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it will...
Read More FCR Narrows Search To Idaho For Newest Site Location
Share this article: Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – May 30, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced...
Read More 
Outsourcing Can Make Your Customer Experience Better. Here’s How.
Share this article: This article was originally published on the Talkdesk blog on March 15, 2019. Click here to read the original post. Looking back a decade or so ago, I was a customer service manager at a small SaaS...
Read More 
FCR Explores Future Expansion Options
Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 joe.goedereis@gofcr.com www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – March 27, 2019 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it…
4 Tips for Using Slack to Improve Contact Center Communication
Share this article: This article was originally published on the ICMI blog on January 24, 2019. Click here to read the original post. When I was a customer service manager some of our team members employed a practice I affectionately...
Read More 
Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.
Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...
Read More 