Share this article: This post originally appeared as a guest article for Cxpert. You can check out the original article here. You’ve likely heard the famous Peter Drucker quote: Culture eats strategy for lunch. That’s a bit of wisdom that...
Share this article: My customer service career started more or less by accident many moons ago. I was fresh out of college and absolutely clueless about what I wanted to do with my life. I took a job in customer...
In Extra Virginity: The Sublime and Scandalous World of Olive Oil by Tom Mueller, the author weaves a fascinating tapestry around the history of a product that most of us keep in our homes at all times yet don’t think much…
FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.
Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 80 clients and employs over 2,000 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.
All correspondence and legal documentation should be directed to:
406 NE Winchester Street | Roseburg, OR | 94740
2911 Tennyson Ave | Suite 304 | Eugene, OR | 97408