Posts Tagged "performance"

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3 Metrics That Belong on Every Dashboard

Share this article: There are moments in one’s career that are defining. For me, it was when Capital One announced the closure of our site in late July 2015. The decision to close the site would impact almost a thousand...
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Coaching With Compassion Drives Performance

Share this article: Original photo by Matt Weibo, used with permission via CC License; edited by Joe Goedereis. It’s an age old story in contact centers. We coach individuals when metrics aren’t met or customer service interactions are below standard....
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