Posts Tagged "process improvement"

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FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients. Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology…

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FCR Announces Hiring of New Director of Workforce Planning

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE   ROSEBURG, OR – April 15, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the…

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