Posts Tagged "self-help"

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FCR Solutions Spotlight: 5 Contact Center Tech Upgrades to Consider in 2019

Share this article: The text of this article originally appeared on the FCR blog on December 5, 2018. Click here to read the original. Hint: Focus on Agent Performance If you’ve sat through any customer service technology demos or walked...
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8 Benefits of Using Self-Help Powered By AI

Share this article: In the past, we’ve shared about some of the benefits of self-help to organizations and looked at the exciting new technologies that are harnessing the power of artificial intelligence and machine learning. I’m pleased to announce that...
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Customer Service Technologies to Boost Self-help

Share this article: Have you ever searched a company knowledge base only to be inundated with articles, long and complex enough that you were unable to get your issue resolved? Or don’t you love it when you send an email...
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FCR Solutions Spotlight: Nanorep

Share this article: Recently Travis Wild, Project Manager for FCR, and Jeremy Watkin, FCR’s Head of Quality, sat down with Chanan Friedman, Director of Business Solutions for Nanorep, to discuss their digital self-service solutions for customer service. Take a view...
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