Posts Tagged "social media"


3 Insights from Winning at Social Customer Care by Dan Gingiss

Share this article: I’ve long been a fan and regular listener of the Focus on Customer Service Podcast hosted by Dan Gingiss and was thrilled when he published Winning at Social Customer Care. The book is a compilation of insights...
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Socially Aware

Share this article: When I was the age of my oldest son (11), the internet, smartphones and tablets did not yet exist and personal computing in general was slightly more than a thought bubble. Those times were neither better nor...
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Should Emerging Customer Service Channels Be Handled Like Chat or Email?

Share this article: This post was originally written by Jeremy Watkin as a guest author on the Customer Think blog. To see the original article, you can click here. The landscape of customer service technology is changing rapidly. I’m gonna...
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2017 Social Media Customer Service Predictions

Share this article: I recently heard Jay Baer refer to social media as a spectator sport and couldn’t agree more. We’ve had a front row seat to watch the evolution of social media customer service where we’ve bounced from one...
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Generation Empathy

Share this article: That’s me in the first row, 2nd from the right. Number 7. Man, did I love playing baseball back then. I turned 47 this year. It came and went and I didn’t think much about it at...
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Reviewing Shareology by Bryan Kramer

Share this article: I recently read the book, Shareology by Bryan Kramer, CEO of PureMatter and TEDx speaker. Admittedly, I’m pretty sure this is the first book I’ve read about social media and marketing strategy. Most of my experience has...
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Serving Millennials Well – As Employees AND Customers

Share this article: If you’re looking for a fascinating research project, spend some time searching for articles about millennials.  Be sure to approach it from a couple different angles.  The first angle is to learn about how to work with...
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Maybe Withhold Your Advice

I was born in 1969. That makes me 44, soon to be 45. Generation X. That’s me hiking somewhere in Colorado in 1996. I don’t feel 45 and I can still clearly recall what life was like in my 20’s….

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Deflecting Praise

One of the hardest things to do in life is to deflect praise to others; and yet praise deflection is one of the most important assets a leader can possess. I’ve watched many managers fail to take the next step…

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