Posts Tagged "staffing"

callcenterstafframp

6 Tips for Seasonally Ramping Up Your Customer Service Team

Share this article: ‘Tis the season for ramping up your customer service team— well sort of. Here at FCR, there are many seasons, I mean reasons our clients ramp up their teams and we can almost guarantee that at any...
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car-keys

Carefully Consider Attrition When Choosing an Outsourcer

Share this article: Imaged Credit: State Farm via CC License In a recent conversation, I compared the onboarding of customer service agents and the process of entrusting them with the customer experience to a parent handing a teenager the keys...
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