Posts Tagged "support"

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FCR Promotes Jeremy Watkin to Director of Customer Experience

  Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – September 25, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the…

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3 Insights from Winning at Social Customer Care by Dan Gingiss

Share this article: I’ve long been a fan and regular listener of the Focus on Customer Service Podcast hosted by Dan Gingiss and was thrilled when he published Winning at Social Customer Care. The book is a compilation of insights...
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3 Approaches to Handling Multiple Support Channels

Share this article: Managing a customer service team that handles multiple support channels with their own set of SLAs (Service Level Agreements) can be complex. The challenge really varies depending on the size and skill level of the team and...
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FCR Assists Crucial To Win LiveHelpNow Customer Service Challenge

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – May 12, 2016 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

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