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Posts Tagged "technical support"

europe-press-release

FCR Announces Plans For Future European Expansion

02/06/2018
Press Release
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Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – February 6, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

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shared-dedicated-fb

Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

11/20/2017
Jeremy Watkin
1 Comment
Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...
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jeremy-thumbnail

FCR Solutions Spotlight: 3 Tools To Improve Your Customer Service Operations

07/19/2017
Webinars & Insights
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Share this article: This FCR Solutions Spotlight from Jeremy Watkin of FCR highlights 3 tools that are currently on the market and that can equip your agents to provide better customer service. In this brief video, Jeremy covers products like...
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office-workers

3 Tools to Better See What Your Customers See

06/23/2017
Jeremy Watkin
3 Comments
Share this article: Have you ever interacted with a customer and tried, only using your words, to guide them through an issue? All the while in the back of your mind you’re desperately wishing you could drive to their office...
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def-cust-success

Defining Customer Success

05/19/2017
Guest Authors
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Share this article: FCR is pleased to welcome Jim Jones, founder and CEO of Voyant Consulting, as a guest author to our site. Voyant is a Chicago-based firm that helps clients improve customer loyalty by improving their Customer Service organizations....
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FCR To Host Two Job Fairs, Hiring for 75 Positions in Grants Pass

04/03/2015
Press Release
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Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – April 3, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

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A Visit to the Apple Store

02/17/2014
Matthew Achak
No Comments

We took our kids to the Apple Store in the University Village this past weekend to buy my wife a Mac and to hopefully get my iPhone fixed. It doesn’t seem to charge well. I had never been to an…

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FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.

Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.

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All correspondence and legal documentation should be directed to:
406 NE Winchester Street | Roseburg, OR | 94740

Corporate Offices:
2911 Tennyson Ave | Suite 304 | Eugene, OR | 97408
Direct: 541-957-8654

Employment Verification: 541-677-3438
Employment Verification (Fax): 541-673-2315
info@gofcr.com
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