Posts Tagged "technical support"

Bringing Opportunities To Our Colleagues and Communities

Share this article: I’ve always felt it was possible to be successful financially yet still do good in this world in the process. The two are not mutually exclusive nor should they be. Much of the challenge is setting aside...
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FCR Announces Plans For Future European Expansion

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE EUGENE, OR – February 6, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

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Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...
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FCR Solutions Spotlight: 3 Tools To Improve Your Customer Service Operations

Share this article: This FCR Solutions Spotlight from Jeremy Watkin of FCR highlights 3 tools that are currently on the market and that can equip your agents to provide better customer service. In this brief video, Jeremy covers products like...
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3 Tools to Better See What Your Customers See

Share this article: Have you ever interacted with a customer and tried, only using your words, to guide them through an issue? All the while in the back of your mind you’re desperately wishing you could drive to their office...
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Defining Customer Success

Share this article: FCR is pleased to welcome Jim Jones, founder and CEO of Voyant Consulting, as a guest author to our site. Voyant is a Chicago-based firm that helps clients improve customer loyalty by improving their Customer Service organizations....
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FCR To Host Two Job Fairs, Hiring for 75 Positions in Grants Pass

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – April 3, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

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A Visit to the Apple Store

We took our kids to the Apple Store in the University Village this past weekend to buy my wife a Mac and to hopefully get my iPhone fixed. It doesn’t seem to charge well. I had never been to an…

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