Posts Tagged "technology"


FCR March 2018 Solutions Spotlight – Reviews of 4 Useful Tools For Your Contact Center

Share this article: As contact center leaders we’re often lightning rods for the latest, greatest technology on the market. While it’s fun fun to see what’s new, it can be a challenge to find the time in our busy schedules...
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FCR Promotes Jennifer Clark to Vice President of Technology and Security

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 FOR IMMEDIATE RELEASE EUGENE, OR – January 12, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today…

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3 Ways to Convince the Boss to Invest in Customer Service Technology

Share this article: One thing I’m coming to realize about customer service technology is that the cool new tools your customer service team MUST HAVE NOW are limitless. The latest and greatest could be yours for a reasonable monthly fee...
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7 More Technologies To Jumpstart Your Customer Service

Share this article: At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better....
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9 Insights Gained from Opentalk 2017

Share this article: Photo Credit: Jeremy Watkin – Talkdesk Head of Platform, Robert Sur showing some of the exciting apps available in AppConnect. I had the privilege this week of attending the 2017 Opentalk Summit by Talkdesk in San Francisco....
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Customer Service Technologies to Boost Self-help

Share this article: Have you ever searched a company knowledge base only to be inundated with articles, long and complex enough that you were unable to get your issue resolved? Or don’t you love it when you send an email...
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Generation Empathy

Share this article: That’s me in the first row, 2nd from the right. Number 7. Man, did I love playing baseball back then. I turned 47 this year. It came and went and I didn’t think much about it at...
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5 Technologies To Jump Start Your Customer Service

Share this article: One of the blessings and curses of being a contact center leader is that you become the target of sales people vying for your time so they can sell you on the next big thing to improve...
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You, Machines, and the Future of Customer Service

Share this article: As Bob Dylan once said, or sung, “The times they are a changin’”. This most certainly applies to customer service and the way companies deliver it. While phone has been the predominant channel for supporting customers, other...
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How Things Change

Share this article: Photo Credit: Perspecsys Twenty years ago, the outsourcing space was a very different place. A “Switch” or ACD (Automatic Call Distributor) from providers such as Avaya, Mitel, Aspect or Nortel would cost you over a million dollars just...
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