Posts Tagged "tips"

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4 Tips to Avoid the Customer Service Mistakes I Made 10 Years Ago

Share this article: I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. In 2007, in the midst of the Global Financial Crisis, any...
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5 Tips For Scaling With An Outsourcer

Share this article: This post is adapted from a talk I gave in March to a group of entrepreneurs and customer service leaders at a Customer Service Lab workshop hosted by Sophie Conti and Eric Hallquist. Tell me if either...
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6 Treats To Avoid Spooky Customer Service

Share this article: You should see how my colleagues at FCR do Halloween.  Let’s just say they put my hot dog costume (pictured) to shame.  Furthermore, Halloween has apparently become an entire week around here.  Don’t believe me?  Just wait...
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