Posts Tagged "tools"


FCR Solutions Spotlight: 3 Tools To Improve Your Customer Service Operations

Share this article: This FCR Solutions Spotlight from Jeremy Watkin of FCR highlights 3 tools that are currently on the market and that can equip your agents to provide better customer service. In this brief video, Jeremy covers products like...
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3 Tools to Better See What Your Customers See

Share this article: Have you ever interacted with a customer and tried, only using your words, to guide them through an issue? All the while in the back of your mind you’re desperately wishing you could drive to their office...
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Photo Credit: MoDOT Photos via CC

6 Tweetables From QBQ!

I just finished reading the book, QBQ! by John G. Miller and–wow!  It’s a quick read but packs a powerful message.  To give a brief overview, QBQ! stands for Question Behind The Question and Miller defines it as: A tool…

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