Posts Tagged "writing"


Dude, How Do You Find Enough Stuff to Write About?

Share this article: As a blogger I often get the question, “Dude, how do you find enough stuff to write about?” While I typically spend most of my time swimming in the customer service, customer experience, and contact center lane,...
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The Best Writing Advice I’ve Ever Received

Share this article: Let me first preface this by saying that no one piece of advice will make you a great writer overnight. Writing well takes practice and a willingness to seek out and accept feedback from others who may...
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Riding WAVES to Better Emails

Share this article: Writing a great customer service email doesn’t have to be difficult. It really doesn’t. But let’s face it, a quality form with fifteen to twenty things to remember and a bazillion macros (aka canned responses) that we’re...
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30 Commonly Misused Idioms

Share this article: Guest Post By Cassandra Corwin | Program Manager | FCR Have you ever made a snap judgment regarding a person’s education after hearing them misuse a common idiom or mispronounce a word? Don’t be too harsh. Statistics...
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Photo Credit: Deb Achak Photography

On Writing

  I wanted to be a writer when I was in my twenties. The problem was with that, however, is that you have to do it every single day. It’s a lot like music or art. Either it comes naturally…

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