Share this article: As a blogger I often get the question, “Dude, how do you find enough stuff to write about?” While I typically spend most of my time swimming in the customer service, customer experience, and contact center lane,...
Share this article: Let me first preface this by saying that no one piece of advice will make you a great writer overnight. Writing well takes practice and a willingness to seek out and accept feedback from others who may...
Share this article: Writing a great customer service email doesn’t have to be difficult. It really doesn’t. But let’s face it, a quality form with fifteen to twenty things to remember and a bazillion macros (aka canned responses) that we’re...
Share this article: Guest Post By Cassandra Corwin | Program Manager | FCR Have you ever made a snap judgment regarding a person’s education after hearing them misuse a common idiom or mispronounce a word? Don’t be too harsh. Statistics...
FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.
Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 80 clients and employs over 2,000 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.
All correspondence and legal documentation should be directed to:
406 NE Winchester Street | Roseburg, OR | 94740
2911 Tennyson Ave | Suite 304 | Eugene, OR | 97408