The “Why” and The Learning Curve

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Guest Post By Adam Crouch | Sales Executive | FCR


The Why

This concept of the ‘why’ was first introduced to me in college. It was then re-introduced over and over again. The concept is so powerful that I thought I should apply it to something we can all relate to: the learning curve.

To start off, if you haven’t yet watched this video, please do so. It will give a lot more insight in a shorter amount of time than I could:

The Learning Curve

Now that we are all on the same page and understand the importance of the ‘why’, let’s apply it to a new employee with a big learning curve in front of them.

Everyone has been new in their job at some point.  When you are new, you have a lot to learn.  You learn about your company, the competitors, your company’s core competencies, your role, job duties and more. We can all agree there is a lot to learn.  So much in fact, that it often takes us weeks if not months to get over the learning curve.

I am now 6 weeks into my job at FCR, and I have learned A LOT. I have learned about the call center industry, what a CRM is, FCR’s differentiators, the pipeline of doing B2B sales, etc. A LOT.

Everyday, I am responsible for submitting a document that details what I did during that day. A few weeks back, I started including a “Lesson of the Day” section in my daily reports. Since then, I really have noticed a big change in my comprehension of my job.  Why? The effort I put into reflecting on my experiences every day really gets me thinking in terms of the big picture.

The key that most people don’t realize is that once you are passed the learning curve, you can finally see big picture.  Once you don’t have to worry about the daily business process, or having your sales pitch pulled up on your computer screen during introduction calls, then you can finally start to apply all of the knowledge you have learned and start connecting the dots.

You can start to think about and understand the reasons behind your company’s decisions. Or as Simon Sinek would say, you can start to understand your company’s ‘Why’.

Now I do not want to discount or leave out that writing a ‘Lesson of the Day’ summary will speed up the learning process alone, but when paired with time, it can.

I have found that as soon as I started to think big picture at the end of each day, I was moving through the learning curve a lot faster, and I was remembering what I learned a lot easier. I have even started a document with all of my daily lessons that I can now use as a reference book or a simple and easily accessible tool full of reminders if I ever feel like I am stuck.

If you are new to as job or a task that has a steep and long learning curve, you might want to try this out.  Comment with your thoughts or tips & tricks!

Take that, learning curve!

Adam Crouch

Adam Crouch
Sales Executive

Adam Crouch is a Sales Executive with FCR. He is a proud alumnus of Washington State University, where he graduated with a degree in Business Marketing. Adam also loves leadership, and while at WSU, he held many leadership roles outside of the classroom (IFC President, Student Body President, Orientation Counselor, etc.).  As a huge Seattle Mariners fan, Adam’s hobbies include collecting baseball cards, reading leadership books, and hiking. You can follow him on LinkedIn, Twitter, and Instagram.

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