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What we do
Your customers are
special people. We help
you treat them like that.
Why We’re Different
You’ve worked hard to build your customer relationships. You need a partner that will help you keep them. At FCR we provide outsourced contact center and customer experience services to the most innovative startups and scale ups in the world, We connect small town American talent to brands who need a high-quality, compassionate workforce to support their growing customer base.
One-Size-Fits-All Doesn’t Fit Anyone
We build small operational teams to provide strong redundancy and geographic diversity. Our unique approach helps brands realize the benefits of being enterprise-scale without the massive capital expenditures needed to do it on their own.
Our proven track record of developing new talent pools, career pathing strong contact center professionals, and working with disruptive brands allows us to deliver the most innovative outsourcing services to the most innovative companies on earth.
We design and build solutions that are customized to meet your specific needs. Whether you need help augmenting your existing team, managing a surge in a demand or looking for technology solutions to help automate and improve your customer experience, FCR has the capabilities to help your growing organization.
Near-shore & Off-shore Locations
As you continue to grow, you may need team members outside the U.S. FCR has built projects around the world to accommodate the needs of growing companies. Need high-quality, lower-cost solutions or additional language support? We provide premium colleagues near-shore, off-shore, and in Europe.