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Why We Are Different

FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy.

 Our mission is to be the most respected and disruptive outsourcing partner in the industry. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish that we are building a new class of high quality, domestic based contact and business process outsourcing centers right here in the United States. With 6 contact centers across the state of Oregon, FCR operates facilities in the communities of Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

FCR currently supports more than 60 clients and employs over 1,600 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.

Our Core Values are the heart of FCR’s success. They define us for who we are as a company and help determine the direction and decisions we make for our clients, our colleagues, and our vendors. For our clients those values ensure that we deliver what we promise to them. Treating our colleagues with honesty and fairness earns us the respect required to execute our operations with the highest quality and efficiency. Our values are the reason why we have been named a Top Workplace in Oregon by our own colleagues for 4 consecutive years. Our collaborative and transparent approach to vendor relations makes doing business with FCR a smooth and easy process.

FCR CORE VALUES

FAIRNESS

At FCR it is important that we create a workplace environment that fosters fairness, respect and opportunity for personal and professional growth.

INTEGRITY

From the top of our leadership to the front line colleague, we will always conduct business with honesty and integrity.

RESPECT

Our clients, our colleagues, and our vendors will always be treated with the utmost of respect.

SUCCESS

Our colleagues are the key to our success and the foundation of our company.

TRANSPARENCY

We believe in being completely open, honest and fully transparent in all of our actions with our clients, colleagues, and community.

COLLABORATION

We are passionate about collaborating with our clients to deliver the best-in-class and cutting edge solutions.

ACCOUNTABILITY

We will over communicate in an honest, straightforward manner, and will always be accountable for our actions.

LEADERSHIP

We will strive to be a leader in the outsourcing field.

LOYALTY

We will build loyalty across all levels by conducting business in the spirit of partnership with our clients, colleagues, vendors and shareholders alike.

COLLEAGUES
CULTURE
COMMUNITIES

COLLEAGUES

casualtwo1Our people are the driving force behind our success and without them FCR could not achieve the phenomenal growth we have seen every year. We hire smart, hard working, and dedicated people who like to learn, are creative, and take customer service to a whole new level. We work hard, but we also play hard and like to have fun. If you’re going to spend 8 or more hours at a place of work, it might as well be fun, right?

 Our colleagues are the most important asset we have, and we embrace all of their individual characteristics that make them who they are. Instead of trying to make everyone fit into a box of conformity, we encourage creative thoughts and ideas from every level of our organization. No one person is more important than the other and we all have a voice at FCR.

We provide every new colleague the training they need to be successful within our company and coach and develop each person individually to help improve performance where needed. With the right skill set, drive, and initiative, every colleague has the opportunity to progress upward at FCR and we focus on promoting colleagues from within.

CULTURE

Our culture  is all about empowerment of the individual. We believe each and every colleague has hopes and dreams which need to be honored and celebrated. We also believe that all of our colleagues deserve good wages and full healthcare benefits. Finally, we believe a healthy and happy work environment is essential for our colleagues to truly do exceptional work, and we strive to create that environment with every decision we make.

At FCR we truly believe the most important asset to our company is our people. Their commitment and dedication is what truly sets us apart from the rest of the crowd in the outsourcing industry. Our philosophy holds that to build a smart company you must first take care of those who are responsible for making it successful – your people. When we take care of our colleagues they are committed to providing exceptional service and support to our clients and partners. FCR’s success is directly tied to the happiness and satisfaction of its colleagues. By investing in our colleagues through things like better wages and health benefits we create the ideal environment that comes full circle. When we provide the best possible service, our clients grow, and when our clients grow FCR prospers, and our colleagues benefit from that prosperity as well.

These are not just hollow philosophical words on how we envision a smart company to be. We back up those words and our philosophy with action. We routinely poll our employees to keep a constant pulse on their feelings so we can judge how we are doing as a company to provide the best possible working environment. If something is broken or not working right, we look to them to tell us how we can fix it or make it better, and then we do it. We have created and cultivated an environment that allows for a free exchange of ideas and input from every level. Our leadership team operates from a mindset of servicing our colleagues, and they are constantly thinking of ways to make their working environment and ultimately their lives better.

 We are not your father’s “buttoned up, crew cut, suit and tie wearing” call center here at FCR. We don’t fit the mold, we break it and re-define it. We don’t play by the old rules, we push our boundaries and re-write the rule book. We don’t ever say, “we can’t do that,” but instead ask, “how can we make that work?”

 FCR fosters a culture of open and honest feedback to constantly evolve and improve our processes. Our performance management style stresses coaching and improving behaviors while promoting colleague growth, development, and promotion from within. Our Leadership team is the champion of promoting that culture and strives to balance the needs of our clients and our colleagues with every decision made. We expect those in a position of leadership to live our culture and to be an example to the colleagues they lead. Our people are not widgets, and they are more than statistics. They are all unique individuals who play a vital role to the success of our business.

Our unique culture has been recognized by our colleagues and the Oregonian as a Top Workplace for 4 consecutive years. We are very proud of this achievement and continue to make improvements every day to maintain a fun and friendly working atmosphere.

COMMUNITIES

CraterLake1

Surrounded by mountain ranges in every direction, several National Parks, lush green forests, scenic rivers, and the Pacific Coast, Oregon is one of the most beautiful places to live and work in. There is never a shortage of things to do in our state. You can experience the excitement of the city in Portland, the beauty of Crater Lake, and the beaches and surf of the Pacific Coast all in the same weekend. FCR is located right in the middle of all of the beauty and fun that Oregon has to offer. Operating 6 centers in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, we are proud to support and be a part of the communities that play a pivotal role in our success story.

Unlike other outsourcers who ship jobs overseas or who build massive call centers in large cities, FCR has created a paradigm shift in the outsourcing industry. Unlike other outsourcing companies, we focus on building centers in smaller and more rural communities where we can have a more positive impact and a closer relationship with the people, businesses, and organizations that support each of our locations. In our experience centers that become too large lose the pulse of their company, erode their culture, and ultimately fall out of touch. Our strategy is to keep our call centers in smaller “pod-sized” facilities so that we can keep business on a personal level with both our clients and our colleagues.

FCR is looking for someone like you to join our team!

Great benefits, supportive leadership, and the best culture a workplace can provide. It may be time to join the most dynamic, diverse, and forward thinking company out there.