At FCR our Colleagues are the driving force behind our success. We couldn’t provide the best service and support in the outsourcing industry without their incredibly unique talents. Our people are the heart and soul of our wonderful company and they are why our clients choose us over every other outsourcer in the industry.
FCR is not your typical call center outsourcer. We’re different, and that’s what our clients and our colleagues love about us. Our culture embraces and encourages open, honest, and transparent communications. FCR’s success is directly tied to the happiness and satisfaction of its colleagues, and our culture is built around that philosophy.
Welcome to Oregon, land of lush green forests, high altitude mountain ranges, and the breathtaking beauty of the Pacific Northwest. Get lost in the Big Sky country of Montana where the plains stretch across the state to meet the rugged Rocky Mountains. FCR communities are tucked away in small to mid-sized towns that are full of hard working, unique people, and surrounded by an abundance of beauty.
Great benefits, supportive leadership, and the best culture a workplace can provide. It may be time to join the most dynamic, diverse, and forward thinking company out there.
FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.
Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing centers right here in the United States. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.
We have created the ideal environment for success at FCR by establishing a culture that is based on honest, transparent, and open communication. Our call centers are stationed in idyllic communities surrounded by the natural beauty of the Pacific Northwest. None of that would be possible without the talented colleagues in each of our centers. They are truly our greatest assets and without them we couldn’t provide the best service and support in the industry.
IT’S A TESTAMENT TO WHAT WE HAVE BUILT AND WHO HAS HELPED US BUILD IT.
The Oregonian’s Top Workplaces project conducts its annual search for the best workplaces in the state each year. Employees from a variety of companies and industries complete extensive surveys to help determine the top workplaces each year. In 2015 FCR repeated its performance from the previous year in the Large-size company category and was honored once again as a Top Workplace in Oregon and Southwest Washington.
“We are so honored to once again be recognized as one of the Top Workplaces in Oregon and Southwest Washington. We’ve experienced a phenomenal rate of growth in the last year, and to be honored once again with this award is a testament to the fact that we have not forgotten our core values that make us who we are as a company. Those values are focused on building a culture that is beneficial to our colleagues, our communities, and our clients.” ~ John Stadter, CEO and co-founder of FCR.
“Our culture is all about empowering people to be successful. We believe every colleague has hopes and dreams which need to be honored and celebrated and we care about everyone’s ability to succeed at FCR. That belief in a healthy and happy work environment is essential to our success, and for our colleagues to truly do exceptional work. We are so honored to be recognized once again by our own colleagues with this award. They make FCR such a great place to work and we are grateful for everyone who is a part of our amazing team.” Matthew Achak, President and co-founder of FCR.
We’d like you to be a part of our success. Are you a rockstar in customer service? Are you a standout in your field or have a unique talent that could help us? If so, we want to talk to you!
FCR is a great place to work. We make it really easy to apply and we also really look at it as a career. We strive to create a really great place to work so if someone comes in the door and it’s the best part of their day.Katheryn Carnahan,
One thing an employee can expect if they’re a top performer is that they’ll be recognized as such.John Stadter,
I feel like the company really values the individual people. I compose music, it’s pretty much the thing that drives me in life. I feel that FCR allows me to be who I am and I just couldn’t imagine working anywhere else.Jeremy Grogan,
We empower people to make decisions rather than binding their hands. Empowerment of the individual is incredibly important for us. We look for only A-players and we put them in the position to succeed.Matthew Achak,
I take classes in the morning and I’ve also been really into lacrosse. This job at FCR allows me to do all of those things and still have a full time income. Even after I finish school I could still see myself as having a place here.Jason Repshe,
This is a great place to live because I can enjoy the outdoors. I can go hiking, fishing, and I don’t have to go far to do it. It’s all right here. It’s been an amazing company to work for and I’m really excited to see where FCR goes in the future.Candi Sherman,
Great benefits, supportive leadership, and the best culture a workplace can provide. It may be time to join the most dynamic, diverse, and forward thinking company out there.
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