At FCR, our Colleagues are the driving force behind our success. We couldn’t provide the best service and support in the outsourcing industry without their incredibly unique talents. Our people are the heart and soul of our company, and they are why our clients choose us over every other outsourcer in the industry.
FCR is not your typical call center outsourcer. We’re different, and that’s what our clients and our colleagues love about us. Our culture embraces and encourages open, honest, and transparent communications. FCR’s success is directly tied to the happiness and satisfaction of its colleagues, and our culture is built around that philosophy.
Welcome to Oregon, land of lush green forests, high-altitude mountain ranges, and the breathtaking beauty of the Pacific Northwest. Get lost in the Big Sky Country of Montana, where the plains stretch across the state to meet the rugged Rocky Mountains. FCR communities are tucked away in small to mid-sized towns full of hard-working, unique people and surrounded by an abundance of beauty.
Great benefits, supportive leadership, and the best culture a workplace can provide. It may be time to join the most dynamic, diverse, and forward thinking company out there.
FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact centers, business processes, and social networking solutions to different industries that include everything from high-tech to healthcare to start-up and new economy companies. We work alongside our clients to create a partnership that works with their existing operations and support desks, helping them fill in sales, service, and support gaps like phone, email, webchat, social media, and back-office processes.
Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high-quality, domestic-based contact and business process outsourcing centers right here in the United States. Our centers are filled with dedicated and creative colleagues who help take our client’s business to the next level.
We have created the ideal environment for success at FCR by establishing a culture that is based on honest, transparent, and open communication. Our call centers are stationed in idyllic communities surrounded by the natural beauty of the Pacific Northwest. None of that would be possible without the talented colleagues in each of our centers. They are truly our greatest assets and without them we couldn’t provide the best service and support in the industry.
I try every day to solve people’s problems so I can put a smile back on their face. It’s very much a problem-solving job, and I love that aspect of it.Patricia B.,
Our leadership team leads you. They don’t manage you like some companies have ‘management teams’. They are leaders and they will lead you into success. They want you to succeed and they will do everything they can to help you succeed.Jeane C.,
What I like most about working at FCR is being valued as a human being and not just being another warm body to fill a space. They remind you constantly about how valuable you are. So, when you go home at the end of the day, you just feel really good about the job you did.Claire M.,
I’ve been with FCR for about 6 1/2 years now. I think it’s a great place to work. Not only are you going to meet new friends, but you’re also going to have a lot of fun experiences along the way.Dillan H.,
I showed up in our Grants Pass site for a front line position, and had a plan to leave in six months, because I didn’t want to work in a call center. I’m here nine years later because I fell in love with the culture at FCR. It’s a place where they allow us as leaders to really treat people like human beings and help them be the best at what they do.Damon Z.,
I’ve been in the contact center industry for 20 years now and this is probably the most engaging and diverse environment that I’ve been able to be a part of. I really enjoy it here and love the atmosphere.Brent O.,
It’s a very coach friendly environment. So, if you’re getting feedback from someone, it’s not, ‘hey you did this wrong, don’t do it again.’ It’s, ‘hey, you did this wrong, this is how we can fix it,’ and show you how to actually do better at your job. So, you can have a long employment here, and it’s very nice to see that kind of culture come out of such a large company.Cal D.,
I love the leadership. If you’re having an issue, or just need someone to talk to, you can always go to one of the leadership teams.Ikela L,
The best thing about FCR is the atmosphere. You’re not being talked down to and you are treated the way you would treat others. I live my life like that 100%, and I don’t feel like I’m being talked down to. You’re treated with respect, and that’s what anybody wants.Amy M.,
Before FCR, I came out of a college career and four years of retail with no idea of what I was going to do, other than never return to retail again. I didn’t know what to expect from FCR, but after being here for a year, I’ve been able to help people find and prepare for the jobs that they want to start their careers.Eve B.,
I like to think of myself as someone who can bring a lot of quality work to an employer, and FCR was definitely one of my first choices when seeking work down here in Coos Bay.James H.,
I’ve been working for contact centers for about 15 years, and FCR just sets itself apart. It’s such a cool place to work. It’s colleague focused, fun, and innovative with really great business and clients. The people I work with are outstanding and we have an outstanding team.Brian L.,
Great benefits, supportive leadership, and the best culture a workplace can provide. It may be time to join the most dynamic, diverse, and forward thinking company out there.
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