WHAT WE DO
FCR is the premier provider of outsourced live agent call center and business process solutions. All of our operations reside within the United States in the Pacific Northwest. We provide a wide range of outsourced contact centers, business process and social networking solutions to industries that include the high-tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance, and various sectors of the new economy. Our specialty is creatively working alongside our client’s existing operations and support desks, helping to fill in sales, service, and support gaps like phone, email, webchat, social media, and back-office process.
Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish that we are building a new class of high quality, domestic-based contact and business process outsourcing centers right here in the United States. With 5 contact centers across the state of Oregon and 2 in Montana, FCR operates facilities in the communities of Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, Oregon, as well as Great Falls and Butte, Montana. In addition to our domestic locations, we also operate call centers in Tijuana, Mexico, and Lublin, Poland. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.
We target extraordinary, cutting-edge, and unique companies that are changing the way business works and who we believe are a match for our unique culture. FCR matches these programs with our highly motivated, collaborative operational and support teams to create what we refer to as “co-sourcing” environments, in which our clients, our colleagues and our communities are aligned towards a single common goal of building best in class outsource solutions. FCR currently supports more than 80 clients and employs over 3,000 colleagues. We are changing the face of the outsourcing industry one call, email, instant message, text, and video conference at a time.
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