FCR flourishes and enjoys the greatest success when we are working with companies that match our value system, allowing us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions.
From customer service, to technical support and business process outsourcing, here are just some of the industries that we provide solutions to:
New economy, or “disruptor” companies, are always looking to push the envelope on how business is conducted. These exciting organizations move quickly and need a savvy support team capable of moving fast, thinking on their feet, and adapting to new trends in service and support as they evolve. These are fun programs to be a part of!
FCR has a long history of supporting hardware, peripherals, software, networking, internet applications, and other emerging technologies. These are excellent programs to be a part of if you wish to expand your technical troubleshooting knowledge. In addition, typical high-tech companies provide support at multiple tiers which means there are opportunities to progress within each program as your technical aptitude increases.
Startup companies move F-A-S-T! They demand support from colleagues who can think fast, excel at multi-tasking, and enjoy an exciting work environment. Many startup companies are venture capital-funded and are also disruptors, which makes them that more exciting to work on. These projects tend to grow quite quickly, which means that once you begin work on a startup program, there is plenty of room to grow.
Mobile commerce is the future of payments, and FCR has been a leader in supporting mobile commerce for years. Whether online payments, back-office merchant services, or app-related payment platforms, we wrote the book on the best methodologies to support these incredible, innovative technologies. Supporting mobile commerce means learning about payments and combining that knowledge with internet technologies, wireless services, and financial technologies. An agent working in mobile commerce will never lack excitement.
Wireless services continue to grow in the United States. FCR has been supporting wireless services providers for years and we believe in the power of mobility and wireless connectivity! FCR looks for wireless service providers that not only match our internal culture but who also appreciate our focus on using a customer service department as a true differentiator in the wireless industry. Knowledge in the wireless space will serve you well and uniquely positions you for plenty of room for advancement.
Not to be outdone by wireless, telecom continues to grow and thrive in the 21st century, especially with the advent of cloud-based telecom solutions. FCR has supported telecom providers since its inception, and we believe it offers an exceptional opportunity for our colleagues to appreciate how the underlying networking infrastructure across the US ties together and how telecom providers use this infrastructure to build the best of breed solutions. Supporting telecom provides an excellent opportunity to get in on the ground floor at FCR and grow within our company.
The financial services industry continues to be a powerhouse! It’s not your grandfather’s industry anymore, however. Technologies are merging into financial services, requiring exceptional support agents who possess the ability to understand the financial aspect of the business and marry that capability with a strong knowledge of emerging technologies. We believe that the future of supporting financial services is just beginning to emerge, and the opportunities are limitless.
Like financial services, insurance is no longer a static, boring industry. FCR has seen an interesting phenomenon with insurance providers utilizing the internet, mobile technologies, and other technology to change the way their business operates for decades. Unique opportunities exist in insurance support. This is another excellent stepping stone into the world of FCR – one that can be used as a launching point into more technical programs as your skillset increases.
The old days of buying everything at a brick and mortar store have changed. More and more people use their tablets, laptops, smart phones and other mobile devices for their shopping. FCR has long understood this high growth sector and we have positioned ourselves well to continue supporting companies who are strong in e-commerce and e-retail. As a colleague supporting one of our many e-commerce providers, you will gain valuable knowledge and will enjoy an exciting, fast paced support environment.
Like insurance, healthcare is rapidly changing and technology is the main cause of this transformation. As a result, FCR is always on the lookout for colleagues interested in helping to support the fascinating and continued dovetailing of healthcare and IT. You will gain an appreciation for the complexities of the modern world healthcare system as well as help support fast moving health technology and applications used to disrupt this age old industry and improve it for the betterment of society. It’s is an exciting industry to be a part of!
With e-commerce booming, retail establishments have had to change and evolve from their previous incarnations into more targeted businesses that help their customers find exactly what they are looking for at their preferred price. As retail has changed, so has FCR’s perspective on helping to support companies. Colleagues handling sales and support for retail providers will gain an exceptional and useful experience helping to service industry leaders who are changing the way the retail industry operates as a whole.This is another excellent opportunity to begin your career at FCR.
With the advent of new technologies, most notably the internet, followed by peer-to-peer networking and communications, new companies have emerged to disrupt and revolutionize the travel and hospitality industry. FCR has found this to be an exciting vertical market and one of the most fascinating to support. Whether you are helping troubleshoot the underlying technology via phone, email, web chat, or social media, or simply helping someone sign up for new services, you will find this to be a fast-moving and ever-evolving industry that offers endless growth opportunities.
At FCR, we align ourselves with companies changing the way business works and disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies hold that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only excited about coming to work each day but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end-users.
Great benefits, supportive leadership, and the best culture a workplace can provide. It may be time to join the most dynamic, diverse, and forward thinking company out there.
Connect