Category Archive for "Case Studies"

case-study-cover-header

FCR Case Study – Should You Build Or Outsource Your Customer Service Operations?

08/03/2017

In our latest Case Study, we’ll look at the cost-benefit analysis of building your own customer service operations versus outsourcing those functions of your business. We’ll take a closer look at the cost breakdown of building and maintaining your customer service…

Read More
case-study-1-header

FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients. Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology…

Read More