Category Archive for "Uncategorized"


FCR Welcomes New Director To Grants Pass Contact Center

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 FOR IMMEDIATE RELEASE ROSEBURG, OR – MARCH 28, 2018 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it…

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6 (un)Romantic Ways to Love Customers

Share this article: This post originally appeared as a guest article written by Jeremy Watkin for ICMI. To view the original article, please go here. I’m a little ashamed to admit that my first Valentine’s Day with my wife, Alicia...
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Thoughts on Bots: Death By Automation

Share this article: I’ve been thinking a whole bunch about bots and automation lately. It is after all the golden egg that promises to automate customer service while both reducing costs and improving the customer experience. While the upside is...
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