Have you ever had to call or email the Customer Service or Technical Support department of a well-known company? Chances are you have spoken to or interacted with someone from FCR. That’s what we do. FCR provides high-quality customer service and technical support for some of the best companies in the world and their customers.
Check out the video below with some of our colleagues who will explain what it’s like working for FCR.
FCR is looking for someone like you to join our team!
Great benefits, supportive leadership, and the best culture a workplace can provide. It may be time to join the most dynamic, diverse, and forward thinking company out there.
Perks & Benefits
Our goal at FCR is to support our people and make sure your experience with us is fun and rewarding! Our call centers have a culture that allows you to be yourself and focus on giving customers the best experience possible. We believe if we take care of you, you will take care of our customers – and that’s how it should be. Here are just some of our benefits and perks that you can enjoy as an FCR colleague.
- An unbeatable work atmosphere
We like to have FUN at FCR, and we have created an environment to work in that is comfortable, and that allows us to work hard and have fun at the same time. We have things like spacious break rooms with video games, snacks, drinks, and more. We have weekly fun activities and events, contests, and raffles. - Paid Time Off (PTO)
Paid time off is accrued and can be used for planned time (for vacation) or unplanned time (for sick-time). - Paid Holidays
FCR observes and allows time off with pay for 7 major holidays. - Healthcare Plan
FCR offers comprehensive healthcare insurance to employees and their families. Coverage includes medical and hospital care as well as prescription drug coverage. - Dental Plan
FCR offers dental care to all employees and their families. - Vision Plan
FCR offers a vision plan for all employees and their families. - Medical Expense Reimbursement Plan (MERP)
FCR offers a medical expense reimbursement plan to offset the cost of health insurance deductibles. - Flexible Spending Accounts (FSA)
Healthcare and Dependent Care Accounts are available to all FCR colleagues. You select the amount to set aside each year up to annual limits. - Short Term Disability
FCR offers short term disability to all colleagues. The cost is based on wages and colleagues are eligible to receive up to 60% of wages for up to 24 weeks. - Long Term Disability
FCR offers LTD for all colleagues enrolled in the company healthcare plan. - Basic Life and AD&D Insurance
This is a company-paid benefit for all FCR colleagues who are enrolled in our healthcare plan. - Voluntary Life and AD&D Insurance
You can enroll yourself, your spouse, and/or your children. Cost is based on age and the amount of coverage selected. - Employee Assistance Program (EAP)
FCR offers this company-paid benefit for all employees. Services include counseling, wellness benefits, and discounts.
Why We Are Different
What sets FCR apart from everyone else?
Our People
Our people are the driving force behind our success, and without them, FCR could not achieve the phenomenal growth we have seen every year. We hire smart, hard-working, and dedicated people who like to learn, are creative and take customer service to a whole new level. We work hard, but we also play hard and want to have fun. If you’re going to spend eight or more hours at a place of work, it might as well be fun, right?
Our Culture
Our culture is all about the empowerment of the individual. We believe every colleague has hopes and dreams which need to be honored and celebrated. We also believe that all of our colleagues deserve good wages and full healthcare benefits. Finally, we find a healthy and happy work environment is essential for our colleagues to do exceptional work, and we strive to create that environment with every decision we make
Our Communities
Unlike many outsourcers who ship jobs overseas or who build massive call centers in large cities, FCR has created a paradigm shift in the outsourcing industry. We focus on building centers in smaller and more rural communities where we can have a more positive impact and a closer relationship with the people, businesses, and organizations that support each of our locations. Our strategy is to keep our call centers in smaller “pod-sized” facilities so that we can keep business on a personal level with both our clients and our colleagues.
Colleague Life At FCR
Coming to work at FCR means challenging yourself every day. We believe in ideas like honesty, transparency, and openness. There literally are no closed doors at FCR because we think people should be able to communicate their ideas and thoughts openly. We are a collaborative organization that strives to create an open environment in which great work can be achieved. We also like to have just as much fun as we much as we like to work hard. There is always something happening in one of our centers.
FCR Core Values
Our Core Values are the heart of FCR’s success. They define us for who we are as a company and help determine the direction and decisions we make for our clients, our colleagues, and our vendors.
Fairness
At FCR, we must create a workplace environment that fosters fairness, respect, and opportunity for personal and professional growth.
Integrity
From the top of our leadership to the front line colleague, we will always conduct business with honesty and integrity.
Respect
Our clients, our colleagues, and our vendors will always be treated with the utmost respect.
Success
Our colleagues are the key to our success and the foundation of our company.
Transparency
We believe in being completely open, honest, and fully transparent in all of our actions with our clients, colleagues, and community.
Collaboration
We are passionate about collaborating with our clients to deliver best-in-class and cutting-edge solutions.
Accountability
We will over-communicate in an honest, straightforward manner, and will always be accountable for our actions.
Leadership
We will strive to be a leader in the outsourcing field.
Loyalty
We will build loyalty across all levels by conducting business in the spirit of partnership with our clients, colleagues, vendors, and shareholders alike.
Did we mention we like to have fun?
Meet some of our colleagues.
FCR is great. I have an awesome group that I work with. They’re super friendly, super awesome people, and very supportive as well.James Hall,
I try every day to solve people’s problems so I can put a smile back on their faces. It’s very much a problem-solving job and I love that aspect of it.Patricia Brown,
Take a chance, come work for FCR. Say yes to awesome.Brian Leeson,
I fell in love with the culture at FCR. It’s a place where they allow us as leaders to really treat people like human beings.Damon Zeliff,
Working from home with four kids has been a definite adventure, to say the least. However, I’ve found that being less than 6 feet from the coffee maker lightens the load. I’m thankful to work for a company that cares about my well-being at home and provides what I need. One of the things I love about working from home is the commute! Every once in a while, there’s traffic from the couch, but we make it work.Heather Morrow,
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