FCR Solutions Spotlight: 5 Tips For Using Zendesk Better
Jeremy Watkin, Head of Quality for FCR, and Travis Wild, Project Manager for FCR, sat down together to discuss how you can use Zendesk better in your Customer Service operations. They provide 5 tips to help improve the way you use Zendesk in a more logical and efficient way. You will learn the benefits of grouping agents, how to use fields vs. tags, using macros wisely, and much more. Take a view and find out more about Zendesk and how their service offerings might be able to help take your customer service to the next level.