FCR Solutions Spotlight: 5 Tips For Using Zendesk Better

03/20/2017

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Jeremy Watkin, Head of Quality for FCR, and Travis Wild, Project Manager for FCR, sat down together to discuss how you can use Zendesk better in your Customer Service operations. They provide 5 tips to help improve the way you use Zendesk in a more logical and efficient way. You will learn the benefits of grouping agents, how to use fields vs. tags, using macros wisely, and much more. Take a view and find out more about Zendesk and how their service offerings might be able to help take your customer service to the next level.

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Zendesk
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FCR on Twitter or @1callres
FCR on LinkedIn
FCR on Instagram or @gofcr

Tags: call center, communications, contact center, CRM, Customer Service, emerging technology, help desk, ticketing system, Zendesk,

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1 Comment. Leave new

littlemissgiggles11

03/21/2017 8:56 am

These tips were GREAT! Thank you for the helpful video. My team uses ZenDesk and we love it…but there are so many magical ways to “work smarter, not harder”. Now, can I hire you to help maximize the potential of ZenDesk for our users?