Healthcare & Insurance

Healthcare & Insurance

You focus on the health and well-being of your members. We’ll take care of the rest.

Healthcare and insurance disruptors require empathetic and compliant customer support in times of rapid growth. You are redefining an industry, and every interaction matters. As the customer experience partner for some of the fastest-growing, disruptive brands on the planet, we understand what you need and have deep expertise to deliver.

As a fast-growing healthcare and insurance disruptor, you need to:

Meet complex regulatory requirements

Just because you are smaller than the industry behemoths doesn’t mean your infosec requirements are. You have just as many privacy and security regulations to follow with a fraction of the resources. At FCR, we have built proven training processes to support complexity and balance information mastery with a great agent experience.

Scale with speed

Our HITRUST-compliant U.S. footprint allows clients to scale quickly without sacrificing regulatory compliance requirements or member experience. Our Learning & Development and Quality teams lean in from day one to help clients assess their training and support documentation and build processes to maintain it as they scale.

Use the latest technology to ensure quality and efficiency

You have limited resources but endless aspirations. You need to use all of the newest technology available to meet your customers’ complex needs and grow cost-effectively. Our team of technology experts is continually scouring the market to identify the best options to meet the needs of fast-growing companies like yours.

Improve your customer experience today

Every day we interact with thousands of customers on behalf of our clients. We know what they want and how to make them happy. Let us help you turn every customer interaction into an amazing experience.