ROSEBURG, OR – September 22, 2014
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions to the new economy, telecom, internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance and other industries announced the hiring of Mat Makay as the new Senior Manager of Workforce Management.
“We are very excited to have Mat join our organization,” said Katheryn Carnahan, COO. “He brings extensive operational and leadership experience to FCR and we look forward to utilizing his expertise across our entire operations.”
John Stadter, CEO, added, “Mat’s track record with helping other companies in industries that span the worlds of high tech computers and consumer electronics, business process outsourcing, and contact center operations is impressive. We are confident Mat’s experience will enhance our best practices and processes in Workforce Management and lead to even more success for FCR and our clients .”
Mr. Makay brings more than 10 years of leadership and contact center operations management experience, working for Dell, Inc. and C3 before joining FCR. Makay holds a Bachelor’s Degree in Business Management from Mid-America University.
With facilities in Roseburg, Veneta, Grants Pass, Coos Bay, and Eugene, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting 50 clients with more than 1,100 colleagues, FCR maintains 5 contact centers across Oregon, a Base Camp office in Eugene, and a business development office in Seattle.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. FCR’s mission is to be the most respected and disruptive outsourcing provider in the industry. To learn more visit www.firstcallres.com .