ROSEBURG, OR – August 27, 2014
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions to the new economy, telecom and internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance and other industries announced the hiring of Jared Cheney as the new Vice President of IT.
“We are extremely excited about having Jared join our company,” said John Stadter, CEO. “He brings a great deal of experience and knowledge with him that will ensure FCR remains up-to-date and on the cutting edge of technology as we move forward into the future.”
Katheryn Carnahan, COO, added, “Jared comes to us with more than 16 years of experience in IT support services. He has real world experience in industries that include telecom, regional non-profit and government services, as well as more than 10 years supporting call centers for multiple Fortune 500 companies. He has a natural leadership style that has allowed him to take on complex and diverse projects at all levels – from concept and planning, development, to delivering the final product. We are confident that Jared will be a great addition FCR.”
“I am extremely excited to join FCR as they grow and continue to provide excellent service to their customers,” said Cheney. “I am very happy to become part of such a wonderful team and look forward to working on future challenges and opportunities.”
Mr. Cheney received his BS degree in Business Administration with a concentration in Information Systems and Electrical Engineering through the University Honors Program at Portland State University. He is also fluent in both English and Spanish languages.
With facilities in Roseburg, Veneta, Grants Pass, Coos Bay, and Eugene, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 60 clients and 1,000 employees, FCR maintains 5 contact centers across Oregon, a Base Camp office in Eugene, and a business development office in Seattle.