ROSEBURG, Ore., February 9, 2022 – FCR (First Call Resolution), the premier customer experience and business process solutions provider, announced that it is now offering a new suite of outsourced live agent digital support solutions customized for the cryptocurrency industry.
“FCR has been the leader in supporting crypto firms for years. We see cryptocurrency as an integral part of the modern financial system,” said Matthew Achak, President and founder of FCR. He added, “This industry is constantly changing and evolving, and our clients are always searching for better ways to improve the service for their customers. We are excited to offer tailor-made solutions that help deliver the best possible customer experience in the cryptocurrency industry.
As part of this initiative, FCR has created an entire division dedicated to the cryptocurrency space that helps startups and established companies take their customer experience to the next level. The company has also developed different support tiers focused on various product offerings.
“We have the ability to support every type of company in the crypto space,” said Achak. “Whether it’s providing support for exchanges, managing ICOs, supporting DeFi solutions and DAO, or even helping support NFT transactions across marketplaces, we can provide the right personnel to help any company in this industry.” He added, “We have also upgraded and enhanced our digital support capabilities to provide solutions such as call deflection, self-directed knowledgebase development, and the use of AI and bot technology to provide best-in-class automated service capabilities for our crypto clients.”
Those interested in FCR’s cryptocurrency offerings can visit the company’s website for further details and information.