FOR IMMEDIATE RELEASE
ROSEBURG, OR – December 22, 2015
FCR, the premier provider of outsourced live agent call center and business process solutions, announced today the promotion of Dan Welliver to the position of Senior Director.
Mr. Welliver joined FCR in September of 2014 as the Site Director of FCR’s contact center in Grants Pass, Oregon. As the Site Director of Grants Pass, Welliver oversaw contact center operations for the location, which provides customer service offerings to nearly 15 clients and employs over 300 colleagues locally. In addition to his service with FCR, Welliver has over a decade of Operations management experience, working for companies such as Convergys, Stream Global Services, and Best Buy.
“Dan has proven to be an effective and respected leader,” said Sonya Stalberger, Vice President of Call Center Operations for FCR. “He has provided strong leadership and management at our Grants Pass site, and has displayed a tremendous amount of engagement with his team. We are confident he will bring that same type of engagement in his new role as Senior Director.”
“Dan’s leadership skills are the model for what we are looking for at FCR. His focus on creating a solid rapport with is team and engaging them at every level is what helps make FCR such a great place to work for our colleagues. Dan is a consummate professional who understands our culture and how important it is to our success. We look forward to Dan’s continued leadership at FCR and we are excited to see what new ideas and innovations he will bring in his new role.”