First Call Implements Asterisk Open Source ACD Platform

ROSEBURG, OR – October 1, 2008

First Call Resolution, a premier provider of outsourced live agent inbound and outbound call center services and businesses process solutions to the wireless, telecom, internet, health care, finance, travel, high tech, transportation, insurance and other industries, today introduced their newest phone system based on the open source Asterisk PBX platform.

“The Asterisk platform has been adopted by numerous call centers around the world based on its flexibility, scalability, and available features,” said Matthew Achak, EVP of Sales and Marketing of First Call Resolution. “Asterisk can additionally be implemented to add additional support to existing call center solutions via modules and scripts, with capabilities such as remote agent access, advanced skills-based routing, predictive and preview dialing, full digital call recording, remote real-time queue viewing and more. We believe the open source, IP based ACD / PBX model is an idea whose time has arrived and our clients will greatly benefit from the inherent capabilities that it brings us.”

“In addition,” said Mr. Achak, “Asterisk can also be configured as the core of an IP or hybrid PBX, switching calls, managing routes, enabling features, and connecting callers with the outside world over IP, analog (POTS), as well as digital (T1/T3) connections. Our plan is to utilize Asterisk alongside our existing Teltronics PBX, thus giving us additional redundancy across multiple platforms.”

First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center solutions to most industries across the United States. Servicing over 170 clients with more than 280 employees, First Call Resolution is building a new breed of high-quality, creative-focused live agent contact center and business process solution provider to fit any and all outsourcing needs and requirements. To learn more about First Call, visit www.1callres.com.