First Call Resolution Announces Promotion of John Charley

ROSEBURG, OR – January 30, 2012

First Call Resolution, the industry’s most respected provider of outsourced live agent contact center and businesses process solutions to the high tech, wireless, telecom, internet, health care, medical, merchant services, financial, travel, prepaid, transportation, insurance and consumer products industries, announced today the promotion of John Charley to VP of Finance and Administration.

“It is with great pleasure that we announce John’s promotion,” said Matthew Achak, Chief Sales Officer and Managing Partner of First Call Resolution. “He is an important member of our team and we are excited to have him here at First Call Resolution for many years.”

Added John Stadter, President and Managing Partner of First Call Resolution, “John has distinguished himself as a thoughtful and intelligent member of the team. His dedication to our company values has been the key to his success at FCR.”

Headquartered in Roseburg, Oregon, First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center, business process and social networking support solutions to most industries. Supporting over 50 clients with more than 600 employees, FCR maintains 3 contact centers in southern Oregon.

First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions, and our mission is to be known as the most respected outsourcing provider in the industry.

To learn more about First Call Resolution, visit www.1callres.com or contact Matthew Achak at 541-229-7956.