FCR Head of Quality Among Top 20 Thought Leaders In ICMI Top 50


ROSEBURG, OR – December 11, 2015

Jeremy Watkin Head of Quality FCR
Jeremy Watkin
Head of Quality

FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that Jeremy Watkin, Head of Quality for FCR, was recently recognized by the International Customer Management Institute (ICMI) as one of the Top 50 Thought Leaders to follow on Twitter.

ICMI asked its community of contact center readers to weigh-in with their thoughts and nominate their favorite Thought Leaders on Twitter. Readers voted and then ICMI narrowed the list of the Top 50 based on the following criteria:

  • The number of nominations received
  • The number of followers on Twitter
  • The frequency & regularity of tweets

“It’s an honor to be recognized by ICMI and my peers in the Customer Service and Contact Center industry,” said Mr. Watkin. “I am proud to be a part of the ICMI community by attending conferences, their weekly #ICMIChat on Twitter, and contributing regularly to their blog. Twitter has become such a great place to source and share new ideas on how to communicate more effectively with consumers and how to improve business practices to enhance the customer experience. The more we share these ideas and thoughts, the better we serve our customers.”

As the Head of Quality at FCR, Watkin brings more than 15 years of experience as a customer service professional.  He is also the co-founder and regular contributor on Communicate Better Blog.  Jeremy has been recognized many times for his Thought Leadership and business insights. You can follow him on Twitter and LinkedIn for his customer service, contact center, and customer experience insights.