FCR Celebrates One Year Anniversary of Veneta Contact Center


ROSEBURG, OR – January 23, 2015

FCR, the premier provider of outsourced live agent call center and business process solutions, recently celebrated the first anniversary of the opening of its contact center in Veneta, Oregon. The contact center opened its doors in January of 2014 and has brought many new jobs to the local economy.

“We had a fantastic celebration to commemorate our first year,” said Krystina Burns, Site Director for the Veneta contact center. “Everyone put on their finest attire as we honored the very first group of colleagues from the center. When you look back, it is impressive how far we have come, from just a handful of cubicles a year ago to the evolution of a bustling contact center with over 250 colleagues. It’s an amazing transformation and we’re very pleased with the progress we’ve made so far.”

Colleagues from FCR’s Veneta contact center celebrate the first year anniversary of the center’s opening.

Ms. Burns joined FCR in June of 2014 as a Senior Program Manager and quickly rose within the leadership to become the Site Director of the Veneta center in October of the same year. Prior to joining FCR, Burns worked in several management roles that included marketing, customer care, talent relations, sales, and contact center operations for Harry & David of Medford, Oregon.

“We are very proud of our team of colleagues and leadership in Veneta,” said Katheryn Carnahan, COO of FCR. “They have worked very hard to make this center a success and FCR into one of the largest employers in Veneta.” Carnahan continued by saying, “What makes FCR so unique is our ability to recruit talented colleagues who understand our culture and who help us make a connection with every community we serve.”

“Our Veneta center continues to prosper, and we look forward to its continued success in the years to come,” said John Stadter, CEO of FCR.  “FCR continues to grow at a phenomenal rate every year and much of that success and growth is due to the leadership and talent of our colleagues in Veneta.”

Veneta 2
A view from within the Veneta contact center.