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FCR Broadens International Footprint in the Philippines and Mexico

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The company’s new international options are designed to enhance its robust domestic Customer Experience solutions.   EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and Mexico. The US-based company currently operates domestic Customer Service and Technical Support contact centers in 7 cities in Oregon and Montana. In addition to on-premise contact … Read more

FCR Announces Expansion to Wyoming

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The Company Will Offer New Work from Home Jobs in 2020. EUGENE, Ore., October 14, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would expand its operations to Casper, Wyoming. The move will bring up to 200 new jobs to the region. “As FCR continues to grow … Read more

FCR Announces Expansion into Community of Southfield, Michigan

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The decision is part of the company’s plans to expand into more diverse communities where there is a need for more employment opportunities. EUGENE, Ore., October 2, 2020 – FCR, the premier provider of customer experience and business process solutions, announced it would expand its contact center operations into the community of Southfield, Michigan. The … Read more

FCR Announces Expansion into Michigan

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The decision is part of the company’s pledge to strengthen its commitment to diversity, equity, and inclusion EUGENE, Ore., September 8, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it would expand its contact center operations into Romulus, Michigan. The proposed expansion is part of FCR’s pledge … Read more

FCR Announces Expansion to Idaho Falls, Idaho

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The Company Will Offer 300+ New Work from Home Jobs in 2020 EUGENE, Ore., August 5, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it would expand its operations to Idaho Falls, Idaho, bringing more than 300 new jobs to the area. “FCR is growing at an … Read more

FCR Honored Once Again As One of The Fastest Growing Companies In Oregon

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FOR IMMEDIATE RELEASE ROSEBURG, OR – JUNE 19, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, was recently honored as one of Oregon’s Fastest Growing Companies by the Portland Business Journal. This marks the second consecutive year the company has been honored among a select group of private … Read more